ekings Casino & Sportsbook Data Care

This page describes what we collect when you use ekings and how we keep that data protected. We understand that your personal information is sensitive, and we take our responsibility seriously. When you create an ekings account, deposit via DANA, e-wallet, mobile banking, or local payment, or play on our live-dealer tables, we collect certain data to verify your identity, process your transactions, and maintain platform security.

Our privacy practices are transparent. We do not sell your data to third parties, and we do not use your information for marketing beyond the scope of your own ekings account. We use industry-standard encryption and security protocols to protect your data from unauthorized access. We also comply with applicable data protection laws in the jurisdictions where we operate.

Read this policy carefully to understand what data we collect, how we use it, who has access to it, and what rights you have regarding your information. If you have questions about our privacy practices, our support team can explain further in English or Indonesian.

What Data We Collect on ekings

Account Registration Information

When you register on ekings, we collect your email address, phone number, and a secure password that only you know. We use this information to create your account and to contact you about important account matters. We never ask for your password via email or chat, and we never share it with anyone.

Identity Verification (KYC) Data

To comply with legal requirements and prevent fraud, we ask you to verify your identity. We collect your full legal name, date of birth, and government-issued identification number (such as your national ID or passport number). We also ask for proof of address—a recent utility bill, rental agreement, or bank statement showing your name and current residential address. We securely store these documents and use them only to confirm your eligibility and prevent duplicate accounts.

Payment and Transaction Data

We collect data about your deposits and withdrawals. This includes the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), the amount, the date, and confirmation that the transaction succeeded. We do not store your credit card number, bank account number, or payment wallet credentials—only the confirmation that your transfer arrived and was credited to your ekings balance.

Game Activity and Account Data

We log your activity on ekings—which games you play, how much you stake, and the outcome of each round. This information is used to calculate your balance accurately, detect fraud, and comply with legal reporting requirements. We also collect technical data such as your device type, operating system, IP address, and session duration. This helps us improve performance and identify suspicious activity.

Communication Data

When you contact our customer support team via live chat, email, or phone, we keep a record of that conversation. We use these records to resolve your issue, train our staff, and improve our service. If you report a problem with a Liga 1 match result, a live-dealer table session, or a deposit dispute, your message and our response are logged in your account file.

How We Use Your Data on ekings

Account Management and Service Delivery

We use your data to manage your ekings account, process your deposits and withdrawals, and provide you with access to our games and sportsbook markets. Without this data, we cannot verify your identity, protect your account from unauthorized access, or ensure your deposits and winnings are handled correctly. Your email and phone number are used to send you important account notifications, such as login alerts or withdrawal confirmations.

Legal Compliance and Fraud Prevention

We are required by law to verify the identity of our players and to monitor transactions for signs of money laundering or fraud. We use your KYC data and payment history to satisfy these legal obligations. We also use this data to detect account abuse—for example, if multiple accounts try to claim the same bonus or if unusual patterns suggest unauthorized access. If we detect fraud, we may freeze your account and investigate further.

Service Improvement and Technical Support

We analyze aggregate game activity data to understand which games are popular, how our platforms perform, and where we can improve. We use technical data (IP address, device type, session duration) to troubleshoot technical issues and optimize ekings for faster loading and smoother gameplay. This analysis helps us make improvements that benefit all our players, whether they are in Jakarta, Surabaya, Bandung, Medan, or Semarang.

Communication with You

We may send you emails or notifications about your account, including confirmations of deposits, withdrawal status, bonus offers, or important updates to our terms and services. We do not send unsolicited marketing emails. However, if you have opted in to promotional communications, we may occasionally notify you about special offers related to your account. You can disable promotional notifications in your account settings.

Third-Party Processors and Data Sharing

We share your data with trusted third parties only when necessary to deliver our services. These include:

• Payment processors: We share your payment method and transaction details with payment providers (DANA, e-wallet, mobile banking, local payment, and banks) so they can process your deposits and withdrawals.
• Compliance and fraud prevention vendors: We may share your identity and transaction data with specialized fraud-detection services to protect both you and ekings from financial crime.
• Legal authorities: If we receive a valid legal request from law enforcement or tax authorities, we will disclose the data required by that request.

We do not authorize third parties to use your data for their own marketing purposes. We include data protection requirements in our agreements with all third-party vendors.

International Data Transfer

Our servers and backup systems may be located outside your country. This means your data may be transferred to, stored in, or processed in jurisdictions outside your own. International transfers are subject to the same security standards we apply domestically. By using ekings, you consent to such transfers where necessary to provide our services.

Cookies and Tracking Technologies

We use cookies to maintain your login session, remember your preferences, and analyse how you use ekings. A cookie is a small file stored on your device that allows our system to recognize you when you return. You can disable cookies in your browser settings, but this may limit your ability to use certain ekings features. We do not use cookies to track you across other websites.

Your Rights Regarding Your Data

Depending on applicable law in your jurisdiction, you may have the right to:

• Access your data: Request a copy of all personal data we hold about you.
• Correct inaccuracies: Ask us to correct any personal information that is incorrect or incomplete.
• Delete your data: Request deletion of your account and associated data, subject to legal retention requirements (such as tax law).
• Object to processing: Request that we stop using your data for certain purposes, such as marketing communications.

To exercise any of these rights, contact our support team via live chat, email, or phone. We will respond to your request within the timeframe required by applicable law, typically within 30 days.

Data Security and Breach Notification

We use industry-standard encryption (HTTPS/TLS) to protect data transmitted between your device and our servers. Our servers are protected by firewalls and access controls, and we conduct regular security audits. However, no security system is perfect. If we discover a breach that compromises your personal data, we will notify you without unreasonable delay and provide information about the breach and steps you can take to protect yourself.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your rights, or have concerns about how we handle your data, reach out to our privacy team. You can use our live chat support (available during business hours), send an email to our privacy contact address, or submit a request through your account settings. We aim to respond to privacy inquiries within two to three business days. For formal data requests or complaints, we also maintain a data protection officer contact available on our website.